Contact support
Email bsmurphy@gmail.com. We aim to respond within two business days.
Please include your iPhone model, iOS version, Wordheist version, the safe or screen involved, what you expected to happen, and any helpful screenshots. Do not send passwords or payment-card information.
Restore purchases
- Open Wordheist and go to the map.
- Open Settings.
- Tap Restore Purchases and follow any Apple prompts.
Restoring checks non-consumable purchases, including Master Thief. Consumable coin packs cannot be restored after they have been used.
Billing and refunds
Apple processes all App Store purchases and does not share full payment details with Wordheist. For receipts, billing questions, or a refund request, use Apple's Report a Problemservice.
Quick troubleshooting
- Confirm that your iPhone has a working internet connection.
- Quit and reopen Wordheist.
- Install the latest iOS and Wordheist updates.
- Restart the iPhone and try again.
Policies
Read the Wordheist Privacy Policy and Apple's standard Licensed Application End User License Agreement.